FAQ

Shopping FAQs

1. What should I do if I have trouble logging in?

Please follow these instructions: 

Check your login details. Your login username is the email address you used for registration.

If you have forgotten your password, please select the "Forgot your password?" option on the Sign In page. Complete the information regarding your registration details and select the "Reset your password" option.

Please make sure that your web browser accepts cookies.

Our website may be undergoing system maintenance. If so, please wait 30 minutes and try again.

If you are still unable to access your account, you can contact our Customer Service Department and indicate the problem. We will assign a new password for you and you can change it once you log in.

2. Can I get a discount if I make a larger order?

Yes, the larger the quantity you purchase, the higher the discount. If you're ordering more than 25 units of a single product, please contact sales and provide the following information. We will re-quote you:

• Products you're interested in
• Exact order quantity for each product
• Desired delivery time

Our sales department will respond with a quote. Please note that the larger your order, the greater your savings.

3. What should I do if I want to add or remove the items in the cart?

Please sign into your account and select the shopping cart on the top right of the page. You will be able to view all of the items that are currently in the shopping cart. If you wish to delete an item from the cart, simply click on the "Remove" button next to the item. If you wish to change the quantity for any individual item, simply enter the new amount you want to purchase in the "Qty" column.

Payment FAQs

1. What payment methods can be used?

    1). Paypal

         The most convenient payment method in the world.

    2). Bank Transfer

        The best way when you order over than $2000 products, you can save more money than other payment methods

    3). Credit Card

      .......

2. After making a payment, can I change my billing or shipping information?

Once you have placed an order, you should not change your billing or shipping address information. If you want to make a change, please contact our Customer Service

Department as soon as possible during the order processing stage to indicate your request. If the package has not been dispatched yet, we will be able to ship to the new address. However, if the package has already been shipped, then the shipping information will not be able to be changed while the package is in transit.

3.Why am I being asked to "Verify" my payment?

For your protection, your order is being processed by our payment verification team, this is a standard procedure to make sure all transactions made on our site are authorized and your future purchases will be processed in top priority.

Shipping FAQs

1. How do I change my shipping address?

In the event that you wish to change the shipping address after placing an order, please contact our Customer Service Department as early as possible during the order processing stage to indicate your request. If the package has not been dispatched yet, we will be able to ship to the new address. However, if the package has already been shipped, then the shipping information will not be able to be changed while the package is in transit.

2. When will I receive my items after I place an order?

If all the products in your order are in stock, they can usually be delivered to you within 3 working days (Domestic). If the package cannot be delivered on time due to war, flood, typhoon, storm, earthquake, severe weather conditions, or any other situation which cannot be foreseen or avoided, then delivery will be postponed. In the event of such delays, we will work on the issue until there is a positive solution.

3. How do I know if my items have been shipped or not?

When your items have been dispatched, we will send a notification email to your registered email address. The tracking number is normally available within the next few days of dispatch and we will update the tracking information on your account.

4. How do I track my order?

Once we provide you with the tracking number, you will be able to check the item delivery status online by accessing the website of the relevant delivery company.

5. Why is my tracking number invalid?

The tracking information normally appears after 2-3 business days following dispatch. If a tracking number is not searchable after this period of time, there are several possible causes. 

The shipping companies have not updated the delivery information on the website with the most up-to-date status; the tracking code for the package is incorrect; the parcel has been delivered a long time ago and the information has expired; some shipping companies will remove the tracking code history.

We would advise you to contact our dedicated Customer Service Department and provide them with your order number. We will contact the shipping company on your behalf, and you will be updated once there is any further information.

6. After payment has cleared, how long do I wait until my order is sent out?

Normally we ship the same day, if out of stock our handling time is 3 business days. This means your item(s) will be shipped within 3 business days at the latest.

After Sales FAQs

1. How can I cancel my order, before and after payment?

Cancellation before payment 

If you have not paid for your order yet, then there is no need for you to contact us to cancel it. We do not process orders until a matching payment has been received for the order. If your order is more than a month old and is still unpaid, you will not be able to "reactivate" it by sending a payment, because the prices of the individual items may have changed. You will need to submit the order again with a new shopping cart.

Withdrawing an order after payment

If you have already paid for an order and want to cancel it, please contact our Customer Service Department as soon as possible.

If you are not sure about an issue relating to your order or you wish to change it, please contact our Customer Service Department and put the order on hold while you decide. This will suspend the packaging process while you make changes.

If the package has already been dispatched, then we are not able to cancel or change the order.

If you wish to cancel an existing order because you are ADDING other products, there is no need to cancel the entire order. Simply contact out Customer Service Department and we will process the updated order; there is usually no additional fee for this service.

Generally, if your order is in an early part of the processing stage, you may still be able to change or cancel it. You can ask for a refund or provide the payment as credit for future orders.

2. How can I return purchased items?

Before returning any items to us, please read and follow the instructions below. Please make sure that you understand our return policy and that you meet all the criteria. The first step is to contact our After Sales Service, please provide us with the following information:

a. The original order number

b. The reason for the exchange

c. Photographs clearly showing the problem with the item

d. Details of the requested replacement item: the item number, the name

e. Your shipping address and phone number

Please note that we are unable to process any returned items which have been sent back without our prior agreement. Once we have agreed to accept the returned item, please make sure you write a note in English containing your order number or PayPal ID so that we are able to locate your order information. 

The return can only be initiated within 30 calendar days upon receipt of your items. We can only accept returned products that are in their original condition.

3. Under which circumstances would an item be able to be exchanged or returned?

We pride ourselves in the quality of our car keys. All the car keys that we sell are produced by our own factory and, once sold, cannot be returned or exchanged in cases other than quality issues or mis-shipment.

Quality Issues:

The product has substantial defects and has been confirmed to be our product.

Mis-shipment:

We will exchange your product in cases where the purchased product does not match the item ordered. For instance, it is not the the item you received does not match the model that you ordered.

Please note:

If there is any problem with the goods within three months after you receive our goods, we accept returns and bear the return shipping costs. We still accept returns during three to six months after receiving the goods, but the shipping costs are borne by the buyer. Sorry, we do not accept returns or exchanges for orders over than six months.

4. Where do I return the item?

After contacting Customer Service and agreeing on a replacement, you will be able to return the item to us. Once we receive the item, we will confirm the information you provided and inspect the item's condition. If all relevant criteria are met, we will ship the replacement item with your next order.